KARESSIA REFUND AND RETURN POLICY

Last updated: September 23, 2026

Thank you for shopping with KARESSIA, operated by EUDANN LLC. We want you to feel confident when purchasing from our store. Please review this Refund and Return Policy before placing your order.

15-Day Return Request Period

You have 15 calendar days from the date your order is marked as delivered to request a return.

To request a return, email us at tripledstore2@yahoo.com and include:

• Your full name
• Your order number
• The name of the product
• The reason for the return
• Clear photographs, when reporting a damaged, defective, incorrect or incomplete order

Return requests submitted more than 15 calendar days after delivery may not be accepted.

Return Eligibility

To qualify for a return, the product must:

• Be unused, unopened and in its original condition
• Remain in its original packaging
• Have all original safety seals and protective packaging intact
• Include proof of purchase or the KARESSIA order number
• Receive return authorization from KARESSIA before being shipped back

Products returned without prior authorization may not be accepted or refunded.

Beauty and Personal-Care Products

For hygiene and safety reasons, skincare, haircare and other personal-care products cannot be returned if they have been opened, used, tested or had their safety seal removed.

If you experience irritation or an unwanted reaction, discontinue use immediately. An individual reaction or sensitivity does not automatically mean that a product is defective and does not guarantee eligibility for a refund.

Always review the ingredient list, directions and warnings before using a product. Perform a patch test when recommended.

Dietary Supplements and Ingestible Products

Opened, used or unsealed dietary supplements and ingestible wellness products cannot be returned for hygiene and safety reasons.

An unopened supplement may be eligible for return only when:

• The safety seal remains intact
• The product is unused
• The packaging is undamaged
• The return request is submitted within 15 calendar days of delivery

Hair Accessories and Beauty Tools

Hair accessories and beauty tools may be eligible for return if they are unused, clean and in their original packaging.

Products showing signs of use, wear, hair, cosmetic residue, damage caused by the customer or missing packaging may not be accepted.

Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order as soon as it arrives.

If an item is damaged, defective, incorrect or missing from your order, contact us at tripledstore2@yahoo.com within 15 calendar days of delivery.

Your email must include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping package and shipping label, when applicable

Please keep the product and all packaging until we complete our review.

After reviewing the information, KARESSIA may offer an approved replacement, refund or another appropriate resolution. If the error is confirmed to be ours or the supplier’s, KARESSIA will provide return instructions and cover the approved return shipping cost when a return is required.

Items That Cannot Be Returned

The following items are not eligible for return:

• Opened, used or tested skincare products
• Opened, used or tested haircare products
• Opened or unsealed dietary supplements
• Products with broken or removed safety seals
• Used hair accessories or beauty tools
• Gift cards
• Products marked “Final Sale”
• Products damaged through misuse, neglect, improper storage or failure to follow the directions
• Items returned without prior authorization
• Items returned after the approved return period

These restrictions do not limit any rights that cannot legally be excluded.

Exchanges

KARESSIA does not currently offer direct exchanges.

If an eligible return is approved, you may return the original product according to our instructions and place a separate order for the product you prefer.

Return Shipping

Do not send a product back before receiving return authorization and instructions from KARESSIA.

The approved return address will be provided by email. The address may vary depending on the product and fulfillment location.

For an approved return that is not caused by a KARESSIA or supplier error, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, incomplete or otherwise eligible for reimbursement under applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt. KARESSIA is not responsible for an unauthorized return or a return package lost or damaged during transit.

Refunds

Once an authorized return is received and inspected, we will notify you by email whether the refund has been approved or declined.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank, credit-card company or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since KARESSIA confirmed that your refund was approved, contact us at tripledstore2@yahoo.com.

Order Cancellations

If you need to cancel an order, contact us immediately at tripledstore2@yahoo.com.

We cannot guarantee cancellation after an order has entered processing, fulfillment or shipment. If the order has already shipped, the applicable return conditions in this policy will apply.

Refused and Undeliverable Packages

If an order is returned because the customer refused delivery or provided an incorrect, incomplete or undeliverable address, any approved refund may exclude the original shipping cost and additional carrier fees.

Please verify your shipping address carefully before completing your purchase.

Policy Abuse

KARESSIA reserves the right to refuse a return or refund when there is evidence of fraud, policy abuse, product misuse, unauthorized return activity or false information.