Contact

Contact KARESSIA

We’re Here to Help

Thank you for visiting KARESSIA. Whether you have a question about a product, need help selecting a skincare or haircare item, or would like assistance with an existing order, our customer-care team is ready to help.

Complete the contact form below or email us directly at:

tripledstore2@yahoo.com

We normally respond within 1–2 business days. Response times may be longer during weekends, U.S. holidays, product launches or periods of high message volume.

Order Support

For questions about an existing order, please include:

  • Your full name

  • Your order number

  • The email address used at checkout

  • A clear description of the issue

Please do not send credit-card information, passwords or other sensitive financial information through the contact form or by email.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, incorrect or incomplete, contact us within 15 calendar days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • A photograph of the shipping package and shipping label

Keep the product and all original packaging until our team completes its review.

Product Questions

When requesting help with a product, tell us:

  • The product you are considering

  • Your primary skincare, scalp-care or haircare concern

  • Any ingredient allergies or sensitivities you are aware of

We can provide general product information, but we cannot diagnose medical conditions or provide medical advice. Consult a qualified healthcare professional for medical concerns, persistent skin irritation, scalp conditions, unexplained hair loss, pregnancy-related questions or dietary-supplement concerns.

Returns and Refunds

All return requests must follow the KARESSIA Refund and Return Policy.

Do not mail a product back without first receiving return authorization and instructions from our customer-care team. Unauthorized returns may not be accepted or refunded.

Business Information

Business name: EUDANN LLC
Brand name: KARESSIA
Email: tripledstore2@yahoo.com
Phone: (407) 591-8246
Business address: 563 Ferguson Drive, Suite F, Orlando, FL 32805, United States
Website: www.karessia.store

We look forward to assisting you and helping you enjoy a confident KARESSIA shopping experience.

Glow On. Shine Always.